Access Solutions

Location Requirements

Fallsview Online Casino is licensed to operate exclusively in Ontario, Canada. Players must be physically located within Ontario provincial boundaries when accessing our gaming platform. Our geolocation technology verifies your location to ensure compliance with provincial regulations.

Common Access Issues and Solutions

DNS Connection Problems

If you experience difficulty reaching our website:

1. Clear your browser cache and cookies
2. Try an alternative browser (Chrome, Firefox, Safari, Edge)
3. Reset your router by unplugging it for 30 seconds
4. Use alternative DNS servers such as Google (8.8.8.8, 8.8.4.4) or Cloudflare (1.1.1.1)

ISP Restrictions

Some Internet Service Providers may implement technical restrictions that affect access to gaming websites. If you suspect your ISP is restricting access:

1. Contact your ISP’s customer service to confirm whether they restrict access to gaming sites
2. Request information about their policies regarding online gaming platforms
3. Consider switching to an alternative ISP that does not implement such restrictions

Browser Compatibility

Fallsview Online Casino works best with:

• Google Chrome (version 90+)
• Mozilla Firefox (version 88+)
• Safari (version 14+)
• Microsoft Edge (version 90+)

Ensure your browser is updated to the latest version for optimal performance.

Mobile Device Access

If you’re having trouble on mobile devices:

1. Update your device’s operating system
2. Clear the browser cache or app data
3. Check that location services are enabled
4. Ensure you have a stable internet connection

Network Connectivity Solutions

Virtual Private Networks (VPNs)

Important Notice: While VPNs can resolve some connectivity issues, please be aware of the following:

• Using VPNs to access Fallsview Online Casino from outside Ontario violates our Terms and Conditions
• Accounts found circumventing geolocation restrictions may be suspended
• Winnings obtained while outside Ontario may be voided

For Ontario residents experiencing technical connectivity issues, using a VPN with servers located in Ontario may help resolve connection problems. Select a reputable VPN service with:

• Strong encryption standards
• No-logs policy
• Servers located within Ontario
• Fast connection speeds
• Reliable customer support

Alternative Connection Methods

If you continue to experience access issues:

1. Try connecting via mobile data instead of WiFi
2. Use our dedicated mobile app instead of the browser version
3. Connect from a different network (public WiFi, work network, friend’s home)

Technical Support Contact

If you continue to experience access issues after trying these solutions, please contact our technical support team:

• Email: [email protected]
• Live Chat: Available 24/7 through our website
• Phone: 1-877-376-9722 (Select technical support option)

Please provide details about your device, operating system, browser version, and the specific error messages you encounter to help us resolve your issue more efficiently.