Customer Verification Policy

Introduction

Fallsview Online Casino, operated by Mohegan Gaming Ontario LP under license from the Alcohol and Gaming Commission of Ontario (AGCO), implements a comprehensive verification procedure for all customers. This policy ensures compliance with regulatory requirements, prevents underage gambling, maintains the integrity of our platform, and protects our customers from fraud and identity theft.

Verification Requirements

Standard Verification

All customers must complete the following verification steps:

1. Identity Verification: Confirming your legal identity
2. Age Verification: Ensuring you are 19 years or older
3. Address Verification: Confirming your Ontario residence
4. Payment Method Verification: Validating ownership of payment methods

Enhanced Due Diligence

Additional verification may be required in specific circumstances:

• High-value transactions
• Suspicious activity patterns
• Regulatory requirements
• Account inconsistencies
• Return to play after self-exclusion

Required Documentation

Identity Verification Documents

Submit one of the following government-issued photo IDs:

• Ontario Driver’s License
• Canadian Passport
• Ontario Photo Card
• Permanent Resident Card
• Canadian Armed Forces ID

Documents must be:

• Current and valid (not expired)
• Clearly visible and legible
• Showing the full document with all corners visible
• Unaltered and authentic

Address Verification Documents

Submit one of the following dated within the last 3 months:

• Utility bill (electricity, water, gas)
• Bank statement
• Government correspondence
• Property tax bill
• Insurance policy document

Payment Method Verification

For credit/debit cards:

• Photo showing first 6 and last 4 digits (middle digits obscured)
• Your name as it appears on the card
• Expiry date (CVV number should be hidden)

For e-wallets:

• Screenshot of account profile showing your name
• Transaction history screenshot showing transfers to Fallsview

For bank accounts:

• Bank statement showing your name, account number, and bank logo
• Void cheque or direct deposit form

Verification Process

Submission Methods

Verification documents can be submitted through:

• Account portal (My Account > Verification)
• Secure email to [email protected]
• Secure upload link provided by customer support

Verification Timeline

Standard verification processing times:

• Initial review: Within 24 hours
• Standard verification: 1-2 business days
• Enhanced due diligence: 3-5 business days

Account limitations during verification:

• Deposits: Limited to $1,000 until verification is complete
• Withdrawals: Not permitted until verification is complete
• Game access: Available with deposit limits

Failed Verification

If verification cannot be completed:

• You will be notified via email
• Specific issues will be identified
• Instructions for resubmission will be provided
• Three failed attempts may result in account closure

Ongoing Verification

Fallsview Online Casino reserves the right to:

• Request updated verification documents periodically
• Conduct random verification checks
• Review accounts after extended periods of inactivity
• Verify identity again for significant changes to account information

Data Protection

Document Security

All verification documents are:

• Transmitted via secure encrypted connections
• Stored in compliance with Canadian privacy laws
• Accessible only to authorized personnel
• Retained only for the legally required period

Data Retention

Verification documents are retained:

• Active accounts: For the duration of the account relationship
• Closed accounts: 5 years from account closure
• Failed applications: 1 year from rejection

After these periods, documents are securely destroyed.

Source of Funds Verification

For transactions exceeding $10,000 (single or cumulative within 24 hours), we may request:

• Proof of income (pay stubs, tax returns)
• Bank statements showing the source of deposited funds
• Explanation of fund source
• Wealth verification for substantial transactions

Verification Exemptions

No exemptions to verification requirements are permitted. However, alternative verification methods may be considered in exceptional circumstances for customers with documented disabilities or other legitimate barriers to standard verification.

Confidentiality

Fallsview Online Casino treats all verification information with strict confidentiality. Information collected during verification will:

• Never be sold to third parties
• Be shared only with regulatory authorities as legally required
• Be used solely for verification purposes
• Be protected according to our Privacy Policy

Verification Support

For assistance with verification:

• Contact customer support at 1-877-376-9722
• Email [email protected]
• Use live chat on our website
• Include your account username and the specific verification issue

Updates to Verification Policy

This verification policy may be updated periodically to reflect regulatory changes or procedural improvements. Players will be notified of significant changes to verification requirements via email and website announcements.