Account Requirements

Eligibility Criteria

To create and maintain an account at Fallsview Online Casino, you must meet the following requirements:

Be at least 19 years of age
Be physically located within Ontario when placing wagers
Have a valid residential address in Ontario
Possess a valid government-issued photo identification
Not be enrolled in any self-exclusion programs
Not be an employee of Fallsview Casino Resort, Mohegan Gaming Ontario LP, or their immediate family members
Not be prohibited from gambling under applicable laws

Registration Process

Required Information

When registering an account, you must provide:

Full legal name as it appears on your identification
Date of birth (DD/MM/YYYY)
Current Ontario residential address
Valid email address
Active phone number
Last four digits of your Social Insurance Number (for verification purposes)
Secure password (minimum 8 characters, including letters, numbers, and special characters)

Account Verification

All accounts require verification in compliance with Ontario regulations. You must complete:

Identity Verification: Submit clear copies of government-issued photo ID (driver’s license, passport, Ontario Photo Card)
Address Verification: Submit proof of Ontario residence (utility bill, bank statement, government correspondence dated within the last 3 months)
Payment Method Verification: For credit/debit cards, submit a photo showing the first 6 and last 4 digits (middle digits hidden)

Verification documents can be uploaded directly through your account portal or sent to [email protected].

Account Limitations

The following restrictions apply to all Fallsview Online Casino accounts:

One Account Per Person: Multiple accounts are strictly prohibited
Non-Transferable: Accounts cannot be transferred to or used by other individuals
Geographic Restriction: Gaming activities are only permitted while physically located in Ontario
Device Restrictions: A maximum of 3 devices can be registered to one account

Account Security Requirements

To maintain account security, you must:

Create a unique password not used on other websites
Enable two-factor authentication (2FA)
Keep your login credentials confidential
Update your password every 90 days
Notify customer support immediately of any suspected unauthorized access
Ensure your contact information remains current

Account Activity Requirements

To maintain an active account status:

Log in at least once every 12 months
Complete any additional verification requests promptly
Respond to account review inquiries within 14 days
Maintain accurate and up-to-date personal information

Responsible Gaming Requirements

All account holders must:

Set deposit limits during the registration process
Complete the responsible gaming self-assessment
Review and acknowledge the responsible gaming policy
Respect any self-imposed limits or restrictions

Account Closure Conditions

Your account may be closed under the following circumstances:

At your request via customer support
Due to extended inactivity (12+ months without login)
For violation of Terms and Conditions
When joining a self-exclusion program
For suspicious activity or fraud concerns
Upon regulatory requirement

Data Retention Policy

Upon account closure:

Personal information is retained for 5 years as required by regulatory authorities
Transaction records are maintained for 7 years
Account access is permanently revoked
Remaining balances are processed according to our withdrawal policy

Reactivation Requirements

To reactivate a closed account (if eligible):

Contact customer support at [email protected]
Complete a new verification process
Acknowledge updated Terms and Conditions
Set new responsible gaming limits

Accounts closed due to self-exclusion cannot be reactivated until the self-exclusion period has ended.

For additional information or assistance with account requirements, please contact our customer support team at 1-877-376-9722 or via live chat on our website.