FAQ

Registration and Account Setup

How do I register for Fallsview Online Casino?

1. Visit the Fallsview Online Casino website or download the mobile app
2. Click the “Register” button in the top right corner
3. Complete the registration form with your personal information
4. Verify your email address via the confirmation link
5. Complete identity verification by uploading required documents
6. Set up your security questions and deposit limits
7. Once verified, your account will be activated for play

What documents are required for verification?

• Government-issued photo ID (passport, driver’s license)
• Proof of address (utility bill, bank statement from the last 3 months)
• Proof of payment method (photo of credit card showing first 6 and last 4 digits)

Can I have multiple accounts?
No, each player is permitted only one account. Creating multiple accounts violates our terms of service and may result in account closure and forfeiture of funds.

What are the eligibility requirements to play?
To play at Fallsview Online Casino, you must:

• Be at least 19 years of age
• Be physically located in Ontario when playing
• Have a valid Ontario address
• Complete our identity verification process

Deposits and Withdrawals

What payment methods are accepted for deposits?

• Visa and Mastercard (credit and debit)
• Interac e-Transfer
• iDebit
• MuchBetter
• Apple Pay
• Paysafecard

What is the minimum deposit amount?
The minimum deposit is $10 for all payment methods.

How long do deposits take to process?
Most deposits are processed instantly and appear in your account immediately. Bank transfers may take 1-3 business days to complete.

What are the withdrawal options?

• Interac e-Transfer
• iDebit
• MuchBetter
• Bank transfers
• Visa/Mastercard (if the card issuer supports deposits back to the card)

What is the minimum withdrawal amount?
The minimum withdrawal amount is $10.

How long do withdrawals take to process?

• E-wallets: 24-48 hours
• Card payments: 1-3 business days
• Bank transfers: 3-5 business days
• Interac: 1-3 business days

Are there fees for deposits or withdrawals?
Fallsview Online Casino does not charge fees for deposits or withdrawals. However, your payment provider may apply their own fees. We recommend checking with your provider for details.

Security and Privacy

How does Fallsview Online Casino protect my personal information?
We employ industry-standard security measures including:

• 128-bit SSL encryption for all data transmissions
• Secure servers with firewall protection
• Regular security audits by independent firms
• Compliance with Ontario privacy regulations

Can I set deposit limits on my account?
Yes, you can set daily, weekly, or monthly deposit limits through your account settings. Limit decreases take effect immediately, while increases require a 24-hour cooling-off period.

What responsible gaming tools are available?

• Deposit limits
• Session time reminders
• Self-assessment tests
• Temporary time-outs (24 hours to 6 months)
• Self-exclusion options
• Activity statements
• Reality checks

How do I enable two-factor authentication?

1. Log in to your account
2. Go to “My Account” then “Security Settings”
3. Select “Two-Factor Authentication”
4. Choose your preferred method (SMS or email)
5. Follow the on-screen instructions to complete setup

Promotions and Bonuses

What welcome offer is available for new players?
New players at Fallsview Online Casino can receive a welcome package that typically includes a first deposit match. The specific offer details may change, so check the Promotions page for current information.

How do I claim a promotion?

1. Log in to your account
2. Navigate to the Promotions section
3. Select the promotion you wish to claim
4. Read the terms and conditions
5. Click “Claim” or enter the required promotion code if applicable
6. Meet the specified wagering requirements to convert bonus funds to real money

What are wagering requirements?
Wagering requirements specify how many times you must play through a bonus amount before it converts to withdrawable cash. For example, a $10 bonus with 20x wagering requirements would require $200 in total wagers before the bonus funds and associated winnings become eligible for withdrawal.

Do bonuses expire?
Yes, all bonuses have expiration dates. Typically, welcome bonuses must be used within 7 days of being credited, while other promotional offers may have different timeframes. The specific expiration period is always listed in the terms and conditions of each offer.

Games and Software

What types of games are available?

• Slots (3-reel classics, 5-reel video slots, progressive jackpots)
• Table games (Blackjack, Roulette, Baccarat, Poker variations)
• Live dealer games
• Video poker
• Specialty games (Keno, Bingo, Scratch cards)

Who provides the gaming software?
Fallsview Online Casino partners with leading software providers including Games Global, OnAir Entertainment, and Pragmatic Play to offer a diverse game selection.

Can I play games for free before betting real money?
Yes, most slots and some table games offer a demo mode where you can play for practice without risking real money. Live dealer games are only available with real money wagers.

How are the games tested for fairness?
All games use certified Random Number Generator (RNG) technology that is regularly tested by independent auditors to ensure fair and random outcomes. Our platform operates under the regulation of the Alcohol and Gaming Commission of Ontario (AGCO).

What is the Return to Player (RTP) for games?
RTP percentages vary by game:

• Slots: 92% to 98%
• Table games: 95% to 99.5%
• Video poker: 96% to 99.5%
  The specific RTP for each game is displayed in the game information section.

Momentum Rewards Program

How does the Momentum rewards program work online?
The Momentum program awards points based on your online play:

• Slots: 1 point per $10 wagered
• Table games: 1 point per $20 wagered
• Video poker: 1 point per $30 wagered

Points determine your tier level:

• Status (entry level): 0-999 points
• Bronze: 1,000-4,999 points
• Silver: 5,000-14,999 points
• Gold: 15,000-49,999 points
• Platinum: 50,000+ points

How do I link my existing Momentum card to my online account?

1. Log in to your Fallsview Online Casino account
2. Navigate to “My Account” then “Momentum”
3. Select “Link Existing Card”
4. Enter your Momentum card number and PIN
5. Confirm the connection

How long do Momentum points remain valid?
Momentum points remain valid for 6 months from the date they are earned. Playing regularly keeps your points active.

What benefits do higher tier levels provide?
Higher tier levels offer increased benefits including:

• Accelerated point earning rates
• Exclusive bonus offers
• Faster withdrawal processing
• Birthday rewards
• Dedicated VIP support
• Special event invitations

Affiliate Program

Does Fallsview Online Casino offer an affiliate program?
Yes, the Fallsview Affiliate Program allows partners to earn commission by referring players to our online casino.

How do I join the affiliate program?

1. Visit the Fallsview Affiliates website
2. Complete the application form
3. Await approval (typically within 48 hours)
4. Once approved, you’ll receive access to marketing materials and tracking tools

What commission rates are offered?
Commission rates start at 25% revenue share, with the potential for increased rates based on performance. Custom CPA (Cost Per Acquisition) deals are available for high-volume affiliates.

What marketing materials are provided?
Affiliates receive access to:

• Banners and display ads
• Text links
• Landing page templates
• Email marketing templates
• Monthly promotional calendars
• Performance tracking tools

How often are affiliate payments made?
Payments are processed monthly for the previous month’s earnings, provided the minimum payment threshold of $100 has been reached. Payment methods include bank transfer, e-wallets, and check options.

Technical Support

What devices are compatible with Fallsview Online Casino?
Fallsview Online Casino is compatible with:

• Desktop computers (Windows, Mac)
• iOS devices (iPhone, iPad)
• Android smartphones and tablets
• Windows phones and tablets

How do I update the mobile app?
The app automatically checks for updates when launched. Alternatively, you can manually update through the App Store (iOS) or Google Play Store (Android).

What should I do if a game freezes during play?
If a game freezes:

1. Do not close your browser or app
2. Wait 2-3 minutes for the connection to restore
3. If the issue persists, take a screenshot of the game state
4. Contact customer support with details of the incident
5. Our team will investigate and resolve any issues with your game session

What internet connection speed is recommended?
We recommend a minimum connection speed of 5 Mbps for optimal performance, especially for live dealer games. A stable connection is more important than raw speed.