Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) describes how Fallsview Online Casino (“Fallsview,” “we,” “us,” or “our”), operated by Mohegan Gaming Ontario LP under license from the Alcohol and Gaming Commission of Ontario (AGCO), collects, uses, protects, and discloses personal information when you use our website, mobile applications, or services (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal information responsibly in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s privacy legislation.

By accessing or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect the following categories of personal information:

Account Information:

Full legal name
Date of birth
Gender
Contact information (email address, phone number)
Residential address
Last four digits of Social Insurance Number (for verification purposes)
Username and password
Security questions and answers

Identity Verification Documents:

Government-issued photo identification
Proof of address documents
Payment verification documents

Financial Information:

Payment card details (partially masked)
Bank account information
Transaction history
Deposit and withdrawal records
Wagering activity
Account balances

Technical Information:

IP address
Device information (type, operating system, browser)
Geolocation data
Login dates and times
Session duration
Game play history
Pages viewed
Features used

Communications:

Customer support interactions
Survey responses
Feedback submissions
Marketing preferences

2.2 Collection Methods

We collect personal information through:

Account registration and verification processes
Transactions and gameplay
Website and mobile app usage
Cookies and similar technologies
Customer support interactions
Surveys and promotional activities
Third-party identity verification services
Payment processors

3. Use of Information

We use your personal information for the following purposes:

3.1 Service Provision and Administration

Creating and managing your account
Processing deposits and withdrawals
Providing access to games and features
Verifying your identity and age
Preventing fraudulent or suspicious activities
Calculating and awarding bonuses and promotions

3.2 Compliance and Security

Meeting regulatory requirements
Preventing underage gambling
Detecting and preventing money laundering
Identifying and preventing problem gambling behavior
Ensuring responsible gaming practices
Conducting security audits and investigations

3.3 Communication and Support

Responding to inquiries and support requests
Sending transactional notifications
Providing important account updates
Delivering service announcements

3.4 Product Improvement

Analyzing usage patterns to enhance user experience
Troubleshooting technical issues
Developing new features and services
Conducting market research and analysis

3.5 Marketing (With Consent)

Sending promotional offers and information
Personalizing marketing communications
Administering contests and promotions
Measuring marketing effectiveness

4. Information Sharing

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processors
Identity verification services
Fraud detection and prevention services
Customer support providers
Cloud storage providers
Analytics services
Marketing service providers

All service providers are contractually obligated to use your information solely for providing services to us and in compliance with applicable privacy laws.

4.2 Legal Requirements

We may disclose personal information when required by law, including:

In response to legal processes (court orders, subpoenas)
To regulatory authorities (AGCO, iGaming Ontario)
For tax reporting purposes
To investigate potential violations of our terms of service
To protect our rights, property, or safety, or that of our users

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred as part of our business assets.

4.4 Affiliated Companies

We may share information with other companies within the Mohegan Gaming & Entertainment group for operational, analytical, and marketing purposes, consistent with this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

Encryption of sensitive information (SSL/TLS technology)
Secure network infrastructure
Access controls and authentication procedures
Regular security assessments and audits
Employee training on data protection
Physical security measures for our facilities

While we take reasonable steps to protect your information, no system is completely secure. We cannot guarantee the absolute security of your personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

Active accounts: For the duration of your relationship with us
Closed accounts: 5 years after closure (or longer if required by law)
Transaction records: 7 years for tax and regulatory compliance
Marketing information: Until you withdraw consent

After the applicable retention period expires, we will securely delete or anonymize your information.

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Correction

You may access and update your personal information through your account settings or by contacting our Privacy Officer.

7.2 Withdrawal of Consent

You may withdraw consent for processing your personal information for marketing purposes at any time through your account preferences or by contacting us.

7.3 Deletion

You may request deletion of your account and personal information, subject to legal retention requirements and legitimate business purposes.

7.4 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.5 Complaints

You have the right to lodge a complaint with the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario if you have concerns about our privacy practices.

To exercise your privacy rights, please contact our Privacy Officer at [email protected].

8. Cookies and Similar Technologies

8.1 Types of Cookies

We use the following types of cookies:

Essential cookies: Required for site functionality
Analytical cookies: Help us understand how users interact with our Services
Functional cookies: Remember your preferences
Targeting cookies: Deliver relevant advertisements

8.2 Cookie Management

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect site functionality.

9. Third-Party Links

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Fallsview Online Casino is an adult gaming service. We do not knowingly collect personal information from individuals under 19 years of age. If we discover we have collected information from a person under 19, we will delete that information immediately.

11. International Data Transfers

Fallsview Online Casino primarily stores and processes data in Canada. However, some of our service providers may process personal information in other jurisdictions. When we transfer personal information outside of Canada, we implement appropriate safeguards to ensure your information receives adequate protection.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Policy on our website and, where appropriate, by email or account notification. The “Last Updated” date at the top of this Policy indicates when it was last revised.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Email: [email protected]
Phone: 1-877-376-9722
Mail: Privacy Officer
Fallsview Online Casino
6380 Fallsview Boulevard
Niagara Falls, Ontario
L2G 7X5
Canada

For immediate assistance with account-related privacy concerns, please contact our customer support team via live chat on our website.