Responsible Gaming Policy

Our Commitment

Fallsview Online Casino, operated by Mohegan Gaming Ontario LP under license from the Alcohol and Gaming Commission of Ontario (AGCO), is committed to promoting responsible gaming practices. We believe gambling should remain an enjoyable form of entertainment rather than a source of financial or emotional distress. Our responsible gaming program implements comprehensive measures to help players maintain control over their gambling activities.

Player Protection Measures

Age Verification

Fallsview Online Casino strictly enforces age restrictions:

• All players must be 19 years or older
• Rigorous identity verification procedures are implemented during registration
• Multiple verification methods are used to prevent underage gambling
• Accounts found to belong to underage individuals are immediately closed and any deposits returned

Gameplay Reality Checks

Our platform incorporates reality check features that:

• Display notifications about time spent playing
• Show win/loss summaries during gameplay sessions
• Provide regular account balance updates
• Remind players to take breaks at regular intervals

Behavioral Monitoring

We employ advanced monitoring systems to identify potentially problematic gambling patterns:

• Sudden increases in deposit frequency or amounts
• Extended playing sessions without breaks
• Chasing losses with escalating bets
• Significant shifts in normal playing patterns

When concerning patterns are detected, our responsible gaming team may:

• Contact the player to discuss their gaming habits
• Provide information about responsible gaming tools
• Suggest appropriate limits or time-outs
• Refer to professional support services when necessary

Self-Management Tools

Deposit Limits

Players can set financial boundaries through:

• Daily Deposit Limit: Control spending within 24-hour periods
• Weekly Deposit Limit: Manage weekly gambling budget
• Monthly Deposit Limit: Establish longer-term financial constraints

Limit decrease requests take effect immediately, while increases require a 24-hour cooling-off period before implementation.

Time Management Tools

Our platform provides several tools to help manage playing time:

• Session Reminders: Notifications after 30, 60, and 90 minutes of continuous play
• Session Time Limits: Self-set restrictions on daily playing time
• Play History: Detailed logs of time and money spent
• Account Cooling-Off Period: Temporary account deactivation options:
  • 24 hours
  • 48 hours
  • 7 days
  • 1 month

Self-Assessment Tools

We provide interactive self-assessment tools to help players evaluate their gambling habits:

• Risk assessment questionnaires
• Behavior pattern recognition guides
• Spending-to-income ratio calculators
• Emotional motivation evaluations

Self-Exclusion Program

Self-Exclusion Options

Players can self-exclude from Fallsview Online Casino for specified periods:

• 3 months
• 6 months
• 1 year
• 5 years
• Permanent exclusion

During self-exclusion:

• Account access is completely suspended
• Deposits cannot be made
• Marketing communications cease
• Attempts to create new accounts are prevented
• Excluded players cannot enter Fallsview land-based properties

Self-Exclusion Reinstatement

After completing a self-exclusion period (except permanent exclusion):

• Players must request reinstatement in writing
• Complete a responsible gaming assessment
• Participate in a reinstatement interview
• Acknowledge updated terms and responsible gaming policies

Reality Checks and Financial Responsibility

Transparent Information

We provide clear information about all games, including:

• Return to Player (RTP) percentages
• Game rules and odds
• Maximum possible losses
• Volatility indicators

Responsible Marketing

Our marketing communications follow strict guidelines:

• No targeting of vulnerable populations
• No misleading claims about winning probabilities
• Clear terms and conditions for all promotions
• Responsible gaming messages included in all materials
• Option to opt-out of all marketing communications

Support Resources

Fallsview Support Team

Our dedicated responsible gaming specialists are available:

• 24/7 via live chat
• Phone support: 1-877-376-9722
• Email: [email protected]

External Support Services

We partner with and provide direct access to professional support organizations:

• ConnexOntario: 1-866-531-2600
• Ontario Problem Gambling Helpline: 1-888-230-3505
• Gambling Therapy: www.gamblingtherapy.org
• BeGambleAware: www.begambleaware.org
• Gamblers Anonymous: www.gamblersanonymous.org

Educational Resources

Our responsible gaming center provides:

• Information on recognizing problem gambling
• Self-help guides and workbooks
• Family support resources
• Financial management tools
• Links to clinical research and studies

Employee Training

All Fallsview Online Casino employees receive comprehensive responsible gaming training:

• Recognition of problem gambling indicators
• Appropriate intervention techniques
• Knowledge of available support resources
• Regular refresher courses and updates

Customer-facing staff undergo enhanced training with annual certification to ensure they can effectively support players who may need assistance.

Regulatory Compliance

Fallsview Online Casino adheres to all responsible gaming requirements established by:

• Alcohol and Gaming Commission of Ontario (AGCO)
• iGaming Ontario
• Responsible Gambling Council of Ontario

Our responsible gaming measures are regularly audited to ensure compliance with regulatory standards and industry best practices.

Continuous Improvement

We are committed to continuously enhancing our responsible gaming program through:

• Regular policy reviews
• Implementation of emerging best practices
• Player feedback incorporation
• Collaboration with problem gambling researchers
• Consultation with treatment professionals

For questions about our responsible gaming policy or to access any of our responsible gaming tools, please contact our support team at 1-877-376-9722 or [email protected].