Terms and Conditions

1. Introduction

These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you (“Player,” “User,” or “you”) and Fallsview Online Casino (“Fallsview,” “we,” “us,” or “our”), operated by Mohegan Gaming Ontario LP under license from the Alcohol and Gaming Commission of Ontario (AGCO) with iGaming Ontario Registration Number OPIG1232800.

By registering an account, accessing, or using Fallsview Online Casino services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

Fallsview Online Casino reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting. Your continued use of our services following any changes constitutes acceptance of the modified terms.

2. Account Registration and Eligibility

2.1 Eligibility Requirements

To register and use Fallsview Online Casino, you must:

Be at least 19 years of age
Be physically located within the province of Ontario when placing wagers
Provide accurate and complete personal information
Not be subject to any self-exclusion programs
Not be an employee of Fallsview Casino Resort, Mohegan Gaming Ontario LP, or their immediate family members
Not be prohibited from gambling under applicable laws

2.2 Account Registration Process

To register an account, you must provide:

Full legal name
Date of birth
Current residential address in Ontario
Valid email address
Valid phone number
Last four digits of your Social Insurance Number or other government-issued identification

You will be required to create a username and secure password. You are responsible for maintaining the confidentiality of your login credentials.

2.3 Identity Verification

Fallsview Online Casino is legally obligated to verify your identity. You must provide valid government-issued identification and other verification documents upon request. Failure to provide requested documentation may result in account suspension or closure.

2.4 Account Restrictions

The following restrictions apply to all accounts:

One account per person
Accounts are non-transferable
You may not allow any other person to access or use your account
You may not use your account for any illegal or fraudulent purpose
Creating multiple accounts is prohibited and may result in closure of all accounts and forfeiture of funds

3. Deposits and Withdrawals

3.1 Deposits

Fallsview Online Casino accepts the following deposit methods:

Visa and Mastercard (credit and debit)
Interac e-Transfer
iDebit
MuchBetter
Apple Pay
Paysafecard

Minimum deposit amount: $10
Maximum deposit amounts vary by payment method and account status.

All deposits must be made using payment methods registered in your name. Third-party deposits are strictly prohibited and will be returned to the source.

3.2 Withdrawal Policy

Withdrawal methods include:

Interac e-Transfer
iDebit
MuchBetter
Bank transfers
Visa/Mastercard (where supported by the card issuer)

Minimum withdrawal amount: $10
Maximum withdrawal limits vary by payment method and account status.

Fallsview Online Casino reserves the right to:

Verify your identity before processing withdrawals
Process withdrawals through the same method used for deposits when possible
Split large withdrawals into multiple payments
Apply administrative fees for excessive withdrawal requests (more than one per week)

3.3 Processing Times

Deposit processing times:

Electronic methods (cards, e-wallets): Immediate
Bank transfers: 1-3 business days

Withdrawal processing times:

Pending period for security checks: Up to 24 hours
E-wallets: 24-48 hours after approval
Card payments: 1-3 business days after approval
Bank transfers: 3-5 business days after approval
Interac: 1-3 business days after approval

3.4 Currency

All transactions and gameplay at Fallsview Online Casino are conducted in Canadian Dollars (CAD).

4. Bonuses and Promotions

4.1 General Bonus Terms

All bonuses and promotions are subject to the following conditions:

Bonuses are intended for recreational players only
Bonuses must be wagered in accordance with the specific terms of each offer
Only one bonus can be active at any time
Fallsview Online Casino reserves the right to revoke bonuses at any time
Bonus funds cannot be withdrawn until wagering requirements are met
Maximum bet restrictions may apply when using bonus funds

4.2 Wagering Requirements

Wagering requirements specify how many times the bonus amount must be wagered before conversion to withdrawable funds. Different game categories contribute differently toward wagering requirements:

Slots: 100%
Table games: 10-50% (varies by game)
Video poker: 10-20%
Live dealer games: 10-25%

Specific contribution percentages are detailed in each promotion’s terms.

4.3 Bonus Expiration

All bonuses expire after a specified period if wagering requirements are not met:

Welcome bonuses: 7 days
Free spins: 24-72 hours
Deposit bonuses: 7-30 days
Free play credits: 7 days

Expired bonus funds and associated winnings will be forfeited.

4.4 Bonus Abuse and Irregular Play

Fallsview Online Casino prohibits bonus abuse and irregular play patterns, including but not limited to:

Equal, zero margin, or hedge betting
Low-risk wagering on games with high RTP
Systematic betting patterns designed to minimize risk
Using multiple accounts to claim bonuses
Colluding with other players

Violation of these rules may result in:

Forfeiture of bonuses and associated winnings
Account suspension or termination
Withholding of funds

5. Gameplay Rules

5.1 Game Availability

Fallsview Online Casino reserves the right to:

Add or remove games without prior notice
Limit access to certain games based on jurisdiction or individual player status
Temporarily suspend games for maintenance
Set game-specific betting limits

5.2 Game Malfunctions

In the event of a game malfunction:

All affected wagers will be void and stakes returned
Payouts resulting from technical errors will be canceled
The decision of Fallsview Online Casino management is final in disputes related to malfunctions

5.3 Bet Acceptance

A bet is only valid when:

It has been registered and confirmed in our system
You have sufficient funds in your account
The transaction completes before any game outcome is determined
It complies with all game-specific rules and limits

5.4 Maximum Payouts

Maximum payouts apply to all games:

Slots: $250,000 per spin
Table games: $100,000 per hand/round
Progressive jackpots: As specified for each game

Amounts won in excess of these limits may be void at the discretion of Fallsview Online Casino.

6. Responsible Gaming

6.1 Self-Assessment

Fallsview Online Casino provides self-assessment tools to help players evaluate their gambling habits. We encourage all users to use these tools regularly.

6.2 Deposit Limits

Players can set the following limits on their accounts:

Daily deposit limits
Weekly deposit limits
Monthly deposit limits

Requests to decrease limits take effect immediately. Requests to increase limits require a 24-hour cooling-off period.

6.3 Time Management Tools

The following time management tools are available:

Session time reminders
Reality checks showing time played and money won/lost
Session time limits
Take a break option (24 hours to 6 weeks)

6.4 Self-Exclusion

Players may choose to self-exclude from Fallsview Online Casino for periods of:

3 months
6 months
1 year
5 years
Permanent exclusion

During self-exclusion:

You cannot access your account
You cannot create new accounts
Marketing communications will cease
Accounts will not be reactivated before the exclusion period ends
Any attempt to circumvent self-exclusion will result in account closure and forfeiture of funds

6.5 Support Resources

Fallsview Online Casino provides access to responsible gaming support:

Ontario Problem Gambling Helpline: 1-888-230-3505
ConnexOntario: 1-866-531-2600
Links to self-help resources and professional counseling services

7. Privacy and Data Protection

7.1 Information Collection

Fallsview Online Casino collects personal information including:

Identity information (name, date of birth, address)
Contact information (email, phone number)
Financial information (payment details, transaction history)
Gameplay information (betting patterns, preferences)
Technical information (IP address, device information)

7.2 Information Use

Collected information is used for:

Account management and verification
Processing transactions
Game operation and administration
Fraud prevention and security
Compliance with regulatory requirements
Marketing (with consent)
Service improvement

7.3 Information Sharing

Personal information may be shared with:

Regulatory bodies and law enforcement agencies
Payment processors and financial institutions
Identity verification services
Third-party service providers (with appropriate safeguards)
Affiliated companies within the Mohegan Gaming group

7.4 Data Security

Fallsview Online Casino implements security measures including:

128-bit SSL encryption
Secure storage systems
Access controls and authentication
Regular security assessments
Staff training on data protection

7.5 Data Retention

Personal information is retained for:

Active accounts: As long as the account remains active
Closed accounts: 5 years after closure or as required by law
Transaction records: 7 years as required by financial regulations

8. Intellectual Property

8.1 Ownership

All content on Fallsview Online Casino, including but not limited to:

Software
Games
Graphics
Text
Logos
Design
Layout

Is owned by Fallsview Casino Resort, Mohegan Gaming Ontario LP, or their licensors and is protected by intellectual property laws.

8.2 Limited License

Players are granted a limited, non-exclusive, non-transferable license to use Fallsview Online Casino for personal, non-commercial purposes in accordance with these Terms and Conditions.

8.3 Restrictions

Players may not:

Copy, modify, or distribute any content from the platform
Reverse engineer or decompile the software
Remove any copyright or proprietary notices
Use the platform for any commercial purpose
Create derivative works based on the platform content

9. Account Termination

9.1 Termination by Player

You may close your account at any time by:

Contacting customer support
Using the account closure option in your account settings

Accounts with positive balances will have funds returned via the original deposit method when possible.

9.2 Termination by Fallsview Online Casino

Fallsview Online Casino reserves the right to suspend or terminate accounts for:

Violation of these Terms and Conditions
Fraudulent activity or suspected fraud
Providing false or misleading information
Multiple account creation
Using VPNs or location spoofing
Inactivity (accounts inactive for 12+ months)
Any other reason deemed necessary for regulatory compliance or security

9.3 Consequences of Termination

Upon account termination:

Access to the platform will be revoked
Any unused bonuses or rewards will be forfeited
Remaining cash balance may be returned or held depending on the reason for termination
Personal information will be retained as required by law

10. Limitation of Liability

10.1 Service Availability

Fallsview Online Casino does not guarantee uninterrupted access to our services. We are not liable for:

Service interruptions due to maintenance
Technical failures
Third-party service outages
Force majeure events

10.2 Financial Liability

Fallsview Online Casino’s maximum liability for any claim shall not exceed:

The amount of your deposits for the preceding 30 days, or
The amount directly related to the specific incident giving rise to the claim

Whichever is less.

10.3 Excluded Liabilities

Fallsview Online Casino is not liable for:

Indirect, special, or consequential damages
Loss of data
Loss of profits or opportunity
Damages resulting from unauthorized account access
Issues arising from player error or misunderstanding
Any matters outside our reasonable control

11. Disputes and Governing Law

11.1 Dispute Resolution

Any disputes regarding account activity or game outcomes should be reported to customer support within 14 days of the incident. Fallsview Online Casino will:

Investigate all reported issues
Review game logs and transaction records
Provide a decision based on available evidence

The decision of Fallsview Online Casino management is final in matters related to game outcomes and technical issues.

11.2 Governing Law

These Terms and Conditions are governed by the laws of Ontario and applicable Canadian federal laws. Any legal action must be brought in the courts of Ontario, which shall have exclusive jurisdiction.

11.3 Regulatory Authority

Fallsview Online Casino operates under the regulation of the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. Unresolved disputes may be escalated to these regulatory bodies.

12. Miscellaneous Provisions

12.1 Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any game-specific rules, constitute the entire agreement between you and Fallsview Online Casino regarding your use of our services.

12.2 Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12.3 No Waiver

Failure by Fallsview Online Casino to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

12.4 Assignment

Fallsview Online Casino may assign its rights and obligations under these Terms and Conditions without notice. Players may not assign their rights or obligations.

12.5 Contact Information

For questions regarding these Terms and Conditions, please contact:

Email: [email protected]
Phone: 1-877-376-9722
Mail: Fallsview Online Casino
6380 Fallsview Boulevard
Niagara Falls, Ontario
L2G 7X5
Canada

By registering an account and using Fallsview Online Casino, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.